HRdownloads Logo

Net Promoter Score Guide


Developed in 2003 by Fred Reichheld of Bain & Company, NPS was originally conceived to quantify customer satisfaction with a company, brand, or product. By asking customers a single question, companies could now determine what percentage of its customers were likely or not to make that recommendation.

Over time the NPS was adopted for other uses beyond marketing, but particularly for measuring employee engagement.

Download our FREE Net Promoter Score Guide.

Disclaimer: Templates and policies from are provided for clients of our service. Customers may use this document as is, or as a starting point for their own documents. assumes no responsibility for the enforcement or effectiveness of its templates and policies. Always consult legal counsel before implementing any new policies or procedures at your organization.

Download for Free!