Guide to Dealing with Non-employees Refusing to Wear PPE

What happens when a customer refuses to wear a mask?

In some jurisdictions, masks in public spaces have become mandatory through regulations, including city by-laws. While this can help take some of the responsibility off the employer, you could still encounter someone who refuses to wear a mask for a number of reasons, and you or your employees might need to have a difficult conversation.

Disclaimer: Templates and policies from are provided for clients of our service. Customers may use this document as is, or as a starting point for their own documents. assumes no responsibility for the enforcement or effectiveness of its templates and policies. Always consult legal counsel before implementing any new policies or procedures at your organization.

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